The survey was in-depth and touched on all aspects of the agency output, ranging from creative and account management through to production and turn-around times.
Each question was based on positive conjecture and measured with a 5-scale rating in the following spectrum:
5 = Strongly agree
4 = Agree
3 = Neutral
2 = Disagree
1 = Strongly disagree
The entire survey was concluded in synopsis with a question related to the client's overall satisfaction with Promise as an agency. The question was: “In general, you are happy with the overall experience you have encountered with the Promise team?”
The scoring achieved by the agency for this question was 5/5 (strongly agree) for all clients.
The average weighting for all other questions was very high and pegged between 4/5 and 5/5.
An added note penned by one of the agency clients reads: “Promise is the most enthusiastic agency I have ever had the pleasure of dealing with. Each and every person dedicates themselves to their client as if they were part of that client. Awesome.” (André Piehl, Marketing Executive - Famous Brands, FishAways and Coffee Brands)
These reports will be obtained every six months to help maintain our high level of service.
