Customer service | Bizcommunity

News

Melon Mobile founder and CEO Calvin Collett spoke candidly about the MVNO's ambitions.

Telecoms & Networks

Melon Mobile reintroduces itself as a network disruptor

Lindsey Schutters 3 days

How customer reviews shape Black Friday buying decisions

Retail Marketing

How customer reviews shape Black Friday buying decisions

Issued by Hellopeter 3 days

Hyper-personalisation is the future of customer care

CRM

Hyper-personalisation is the future of customer care

29 Oct 2024

Data analysis and reporting gives retailers inside lane in race to Black Friday

Retail

Data analysis and reporting gives retailers inside lane in race to Black Friday

28 Oct 2024

Customer loyalty/rewards programmes: Why CX and personalisation are the key to winning

CRM

Customer loyalty/rewards programmes: Why CX and personalisation are the key to winning

Michael Levinsohn 28 Oct 2024

Black Friday 2024 might be the economic boost SA needs

Retail

Black Friday 2024 might be the economic boost SA needs

24 Oct 2024

Hospitality

Versatile hospitality qualifications fuel growing demand for graduates

Marna Swanepoel 22 Oct 2024

Why empathy is redefining customer experience in a digital world

CRM

Why empathy is redefining customer experience in a digital world

Liezel Jonkheid 22 Oct 2024

How can your business reap the rewards of Black Friday while avoiding the customer service pitfalls?

CRM

How can your business reap the rewards of Black Friday while avoiding the customer service pitfalls?

Ryan Falkenberg 18 Oct 2024

How WhatsApp automation can enhance customer service

CRM

How WhatsApp automation can enhance customer service

Xander Barnard 16 Oct 2024

Maximising Your ERP and CRM investments: Not all managed services are made the same

CRM, CX, UX

Maximising Your ERP and CRM investments: Not all managed services are made the same

Issued by Altron Digital Business 10 Oct 2024

Mastering peak season with agile workforce solutions in the FMCG sector

FMCG

Mastering peak season with agile workforce solutions in the FMCG sector

Eleni Fourie 10 Oct 2024

The crucial role of last-mile delivery in customer satisfaction

E-commerce

The crucial role of last-mile delivery in customer satisfaction

10 Oct 2024

Octotel's 8 Days of Tech initiative

Telecoms & Networks

Octotel's 8 Days of Tech initiative

Issued by Octotel (Pty) Ltd 1 Oct 2024

Bolt opens Driver Engagement Centre in Thornton, Cape Town

Transport

Bolt opens Driver Engagement Centre in Thornton, Cape Town

1 Oct 2024

Dunlop wins respected Ask Afrika Orange Index award, reinforcing commitment to customer excellence

Manufacturing & Parts

Dunlop wins respected Ask Afrika Orange Index award, reinforcing commitment to customer excellence

Issued by Sumitomo Dunlop 26 Sep 2024

The Crazy Store opens 500th store at Bayside Mall, Cape Town

Retailers

The Crazy Store opens 500th store at Bayside Mall, Cape Town

30 Sep 2024

Looking for growth in the hospitality industry?

Hospitality

Looking for growth in the hospitality industry?

Issued by Business Partners Limited 26 Sep 2024

Mastering peak season with agile workforce solutions in the FMCG sector

FMCG

Mastering peak season with agile workforce solutions in the FMCG sector

Eleni Fourie 26 Sep 2024

Source: Supplied.

Travel

Uganda Airlines launches flights to Harare and Lusaka

26 Sep 2024

Advertising

Radio Ad campaign for Naked Insurance sparks controversy over weight loss play on words

Karabo Ledwaba 23 Sep 2024

VML’s Future Shopper Report 2024: a global snapshot of the modern shopper

Trends

VML’s Future Shopper Report 2024: a global snapshot of the modern shopper

18 Sep 2024

Computer Mania acquires gomaxx. – expands Apple services in South Africa

Services

Computer Mania acquires gomaxx. – expands Apple services in South Africa

Issued by Computer Mania 16 Sep 2024

Roman's Pizza issues statement regarding reuse of pizza boxes video

Franchising

Roman's Pizza issues statement regarding reuse of pizza boxes video

13 Sep 2024

Data-rich loyalty programmes can boost retail businesses in SA

CRM

Data-rich loyalty programmes can boost retail businesses in SA

12 Sep 2024

5 WhatsApp trends transforming retail customer communication in 2024

Trends

5 WhatsApp trends transforming retail customer communication in 2024

Xander Barnard 11 Sep 2024

The astonishing benefits of cloud-based ERP

Cloud

The astonishing benefits of cloud-based ERP

Anton Oosthuizen, Issued by QuickEasy Software 10 Sep 2024

Tractor Outdoor appoints new DOOH sales lead to advance its programmatic offering

OOH

Tractor Outdoor appoints new DOOH sales lead to advance its programmatic offering

Issued by Tractor Outdoor 10 Sep 2024

Markets & Investment

What could SA's upcoming interest rate cut mean for people moving money internationally?

Harry Scherzer 5 Sep 2024

SMEs

AI-powered reputation management: The next big thing for SMBs

Kim Napo 6 Sep 2024

South African fast food market’s taste for technology driving growth

Research

South African fast food market’s taste for technology driving growth

Issued by Insight Survey 4 Sep 2024

The Ask Afrika team with Bonitas - from left: Dr Andrea Rademeyer, Dr Sarina Howie, Faye Joubert, Lee Callakoppen (Bonitas), Serisha Singh (Bonitas) and Shane Perumal (Bonitas), with Siphiliswe Dlamini and Maria Petousis.

Medical Aid

A quintet of awards for medical scheme

Issued by Bonitas 2 Sep 2024

Meridian Wine Merchants named SA's Top liquor Supplier

Food & bev. services

Meridian Wine Merchants named SA's Top liquor Supplier

2 Sep 2024

Michael's take on the local industry and its products

Launches & Reviews

Michael's take on the local industry and its products

Issued by CHANGECARS 2 Sep 2024

How retailers can prepare for the R100bn e-commerce market

Retailers

How retailers can prepare for the R100bn e-commerce market

30 Aug 2024

Source: Supplied. Nita Morgan is the Country Manager for Foundever South Africa.

Finance

Companies can do much more to empower women

Nita Morgan 29 Aug 2024

Three major events to boost Futuroad Expo 2024 experience

Logistics & Transport

Three major events to boost Futuroad Expo 2024 experience

26 Aug 2024

Cargo & Storage

MSC's cruise division enhances fresh food delivery with smart containers

23 Aug 2024

Who will be the leading CX brands in the 2024/5 Ask Afrika Orange Index?

CRM, CX, UX

Who will be the leading CX brands in the 2024/5 Ask Afrika Orange Index?

Issued by Ask Afrika 23 Aug 2024

How to futureproof packaging and plastic manufacturing for streamlined success

Packaging

How to futureproof packaging and plastic manufacturing for streamlined success

Anton Oosthuizen, Issued by QuickEasy Software 22 Aug 2024

Gen Z, Millennials show shift in parent buying behaviour

Retail

Gen Z, Millennials show shift in parent buying behaviour

21 Aug 2024

Source: Supplied.

Financial Services

Record lending against luxury watches: A 20% increase amid global value decline

13 Aug 2024

What are the top marketing automation options in South Africa?

Marketing

What are the top marketing automation options in South Africa?

Issued by MO Agency 13 Aug 2024

Consumers shift their online buying behaviour

E-commerce

Consumers shift their online buying behaviour

13 Aug 2024

Source: Supplied. Anna Collard, senior vice president, content strategist and ambassador of KnowBe4 Africa.

Fintech

In chatbots we trust—but should we?

12 Aug 2024

Source: Supplied.

Property

Fine & Country: Celebrating four inspiring women leading the way in real estate

12 Aug 2024

New FNB business workshops aim to empower SA township entrepreneurs

How To Start Up

New FNB business workshops aim to empower SA township entrepreneurs

7 Aug 2024

Speedy problem resolution, the biggest driver of CX quality

Marketing

Speedy problem resolution, the biggest driver of CX quality

Issued by Semaphore Communications 7 Aug 2024

Fashion

#WomensMonth: Biance Van Zyl, founder of House of Play, launches athleisure brand in SA

Evan-Lee Courie 7 Aug 2024